Privacy policy

General information
This Privacy Policy applies to the InnerBuddies B.V. owned and operated websites and its subdomains (“Sites”). We know that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by our websites when you access the Sites, how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. The use of information collected through our Sites shall be limited to the purposes under this Privacy Policy and our General Terms & Conditions to customers.

1. Information we collect
(a) Our Service: We may collect personally identifiable information about you, such as your full name, address, phone number, email address, or similar when you register for an account or purchase a product from us. If you choose to purchase a product from us, we or our third-party payment processors will collect your payment information. When you visit our websites, we may receive certain information about you as described below. We may send you service-related emails related to your account or orders. If you choose to opt-in to one of our email distribution lists, we may also send you marketing or promotion-related emails. If you no longer wish to receive these marketing or promotion emails, you may opt out of them from within your account or use the unsubscribe option that is included in every marketing or promotion email. (b) Cookies And Tracking Technologies: Technologies such as cookies, beacons, tags and scripts are used by us. These technologies may be used in analyzing trends, administering the Sites, tracking your movements around the Sites and gathering demographic information about our user base as a whole. We use cookies to remember users’ settings as well as for authentication and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Sites, but your ability to use some features or areas of our Sites may be limited. We process and keep all data for our own website within Europe. You can also learn more about our Cookie Policy. We also use Google Analytics, Google AdWords (Conversion Tracking) and Microsoft Bing Ads (Conversion Tracking). Some or all of these tools may be used to track information about your behaviour on our website.

2. How we use your information
(a) We use the information that we collect to process your orders, to solve potential issues related to your orders and to respond to your questions and concerns. The legal basis is art. 6(1)(f) of the EU General Data Protection Regulation (GDPR). (b) If you have given your consent, we use the information that we collect to send you marketing communications in our newsletter. The legal basis is art. 6(1)(a) of GDPR. (c) We also use the information that we collect to improve our website(s) and to monitor our advertising performance.

3. How we share your information

(a) Personally Identifiable Information: We will not rent or sell your personally identifiable information to others. We may store personal information in locations outside our direct control (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Sites, such as posting questions on product pages, shop or product reviews or comments on our blog page, will be available to others. If you remove information that you have made public on our Sites, copies may remain viewable in cached and archived pages of our Sites, or if other users have copied or saved that information. You will need to email us if you want the personal information that was posted to the product questions, shop or product reviews or comments section removed. Your personally identifiable information will only be shared with parties that need to know your information to be able to process your order. This means our logistics service provider (Dimass Group) and our payment providers (Mollie). Our logistics service provider will need to share your information with the parcel carriers that we use to deliver your test kit.
(b) Non-personally identifiable information: We share non-personally identifiable information (such as anonymous usage data, referral/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to assist them in analyzing usage patterns on our website. These results exclusively consist of non-personally identifiable information. Additionally, we want to be transparent about the use of targeted study data. We may collect and share data specifically aimed at research, with the goal of improving our services and serving the consumer even more specifically. This data may also be used to provide additional services that better align with the needs of our users. Furthermore, we have a Data Use Agreement with the University of Maastricht, granting researchers access to anonymized samples, completed questionnaires, and filled food diaries. This is solely done for research and educational purposes, contributing to the scientific community and supporting the further development of knowledge in our field.
(c) Instances Where We Are Required To Share Your Information: We will disclose your information where required to do so by law, if subject to subpoena or other legal proceedings or if we reasonably believe that such action is necessary to
  • comply with the law and the reasonable requests of law enforcement;
  • to enforce our Terms of Service or to protect the security or integrity of our Service; and/or
  • to exercise or protect the rights, property, or personal safety of our company, our users or others. For example, we regularly need to provide personally identifiable information to Tax authorities related to the VAT reporting in different EU countries.
(d) What Happens In The Event Of A Change Of Control: We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, and other User information related to the Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
(e) Testimonials: We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us by email.


4. Storage and processing
Your information collected through our Service may be stored and processed in the United States, Europe, or any other country in which our company or its subsidiaries, affiliates or service providers maintain facilities. We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or European Economic Area, please note that we will not transfer information, including personal data, to a country outside of the European Union or European Economic Area.

5. How we protect your information
We are concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to our company or guarantee that your information on our Service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as login credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us by email. We use logistics service provider(s), parcel carriers and payment processing companies to execute your order if you purchase services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

6. GDPR
We comply with the EU GDPR framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries. We have certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement.

7. Compromise of personal information
In the event that personal information is compromised as a breach of security, we will promptly notify our customers in compliance with applicable law.

8. Your choices about your information
For current customers, you can review, correct, update or delete inaccuracies to the information about you that we keep on file by logging into your account to update your password and billing and shipping information. Alternatively, you can contact us directly by email. We will acknowledge your request within seventy-two (72) hours and handle it promptly. Data protection law gives you a range of rights in connection with our processing of your personal data. In this regard, you have the right to request that we rectify or delete the personal data or restrict the processing of your personal data, if you think they are inaccurate. Furthermore, you have the right to object to the processing based on our legitimate interests as a legal basis. We are required to assess and act on your request. Additionally, you also have the right to data portability if it should become relevant. You have a right to lodge a complaint with your local supervisory authority. If you have any questions about this Privacy Policy or your rights under data protection law, you can contact us by email.

9. Our retention of your information
(a) If you have an account on our websites, we will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. (b) If you are a visitor to our website(s), we will retain your information for as long as necessary but no longer than one (1) year after your last visit to our Sites.

10. Children’s privacy
Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us by email.

11. Notification procedures
It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Service, as determined by us in our sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

12. Links to other websites
We are not responsible for the practices employed by websites or services linked to or from our Sites, including the information or content contained therein. Please remember that when you use a link to go from our Sites to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. Social Media Widgets: Our Site includes social media features, such as the Facebook Like button and other widgets, that run on our Site. These features may collect your IP address and which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organization providing them.

13. Changes to our privacy policy
All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the ‘effective date’ at the top of this page. If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this website, please contact us by email, or send mail to: InnerBuddies B.V. Villafloraweg 1 5928 SZ Venlo Netherlands

 

Mediavine Programmatic Advertising (Ver 1.1)

The Website works with Mediavine to manage third-party interest-based advertising appearing on the Website. Mediavine serves content and advertisements when you visit the Website, which may use first and third-party cookies. A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the Website.

First party cookies are created by the website that you are visiting. A third-party cookie is frequently used in behavioral advertising and analytics and is created by a domain other than the website you are visiting. Third-party cookies, tags, pixels, beacons and other similar technologies (collectively, “Tags”) may be placed on the Website to monitor interaction with advertising content and to target and optimize advertising. Each internet browser has functionality so that you can block both first and third-party cookies and clear your browser’s cache. The "help" feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, how to disable existing cookies and how to clear your browser’s cache. For more information about cookies and how to disable them, you can consult the information at All About Cookies.

Without cookies you may not be able to take full advantage of the Website content and features. Please note that rejecting cookies does not mean that you will no longer see ads when you visit our Site. In the event you opt-out, you will still see non-personalized advertisements on the Website.

The Website collects the following data using a cookie when serving personalized ads:

  • IP Address
  • Operating System type
  • Operating System version
  • Device Type
  • Language of the website
  • Web browser type
  • Email (in hashed form)

Mediavine Partners (companies listed below with whom Mediavine shares data) may also use this data to link to other end user information the partner has independently collected to deliver targeted advertisements. Mediavine Partners may also separately collect data about end users from other sources, such as advertising IDs or pixels, and link that data to data collected from Mediavine publishers in order to provide interest-based advertising across your online experience, including devices, browsers and apps. This data includes usage data, cookie information, device information, information about interactions between users and advertisements and websites, geolocation data, traffic data, and information about a visitor’s referral source to a particular website. Mediavine Partners may also create unique IDs to create audience segments, which are used to provide targeted advertising.

If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit National Advertising Initiative opt out page. You may also visit Digital Advertising Alliance website and Network Advertising Initiative website to learn more information about interest-based advertising. You may download the AppChoices app at Digital Advertising Alliance’s AppChoices app to opt out in connection with mobile apps, or use the platform controls on your mobile device to opt out.

For specific information about Mediavine Partners, the data each collects and their data collection and privacy policies, please visit Mediavine Partners.